The Pankey Administrative Team

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Inspiring Front Office Excellence

Front office systems for a Pankey-trained dentist hold very specific differences compared to a typical dental office. Learning how to differentiate your practice begins and ends with the people that your patients experience as they enter and leave your office. Join us for this unique program designed with your practice in mind!

From answering the phones to crafting an intentional schedule, this course provides your administrative team with the necessary skills to support you in practicing your preferred style of dentistry.

Learning Objectives:

At the completion of this course, participants will be able to:

– Experience the Pankey philosophy as a pathway to individualizing patient experiences
– Identify and create systems (ie: strategic scheduling, phone skills, financial agreements, hand-offs) that support predictable and consistent day-to-day activities
– Enhance team members’ understanding of the financial engine in your practice
– Initiate high levels of team collaboration between administrative and clinical teams


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Tuition: Please make a selection


Single and double occupancy available, starting at $290 per night. View accommodation options here: Accommodation

Faculty: Ms. Leigh Ann Faight, Ms. Robyn Reis

Venue: The Pankey Institute

The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at

The L. D. Pankey Dental Foundation, aka The Pankey Institute is a nonprofit corporation organized and chartered in the State of Florida that accepts all registrants regardless of age, race, sex, creed, national or ethnic origin, and it does not discriminate on any such basis with respect to its activities, programs and policies. A copy of the official registration and financial information may be obtained from the Division of Consumer Services by calling toll free (800-435-7352). Registration does not imply endorsement, approval or recommendation by the state.