Investing in My Team

August 7, 2019 Jennifer Davis, DDS

The original owner of our practice recently retired.

Although he had been planning on retiring and a new associate had been identified by both of us months in advance, this transition was very profound and stressful for the entire team. So, with a long term game plan in place, we began the transition between associates. It became evident that each individual within the practice was struggling with this change in their own unique way. Supporting others through change became my part-time passion.

While some team members were engaged in the process, no one was fully comfortable with the transition to this unknown “new practice.”

We had 1.5 years of an office atmosphere that was taking us to this destination with new team members that we did not fully know. We were wondering if it was going to be an office environment with which each person would want to identify. Thankfully, one of the values that binds us—education, came into play in a positive fashion.

In recent years, our team has attended continuing education together, locally.

However, it has been a long-time goal of mine to travel greater distances with the team. Coincidentally, The Pankey Institute unveiled the first Pankey Learning Group for hygienists. The effect that this had on my practice has been amazing thus far.

Although I offered the opportunity to the entire hygiene department, only one hygienist chose to attend.

She attends this learning group, and it has been meaningful to her personally and professionally. She has become highly engaged with her patients, and while leadership and gratitude had not been her most prominent attributes in the past, they certainly are now.

Upon her return, she begins to pull the rest of the team enthusiastically through this transition that embraces a new associate and has us enthusiastically embracing our new unknown. This one hygienist has been embedded in my leadership for twelve years, and now it turns out she has always been absorbing my vision and philosophy. She just needed a little bit of investment from me to become a leader within the team.

The value of having a team member learn, from the colleagues who have helped frame my personal and professional growth, has been priceless.

With more education planned for each of my team members at The Pankey Institute, I am thinking this will be the foundation for a cohesive group of similarly minded professionals working together to provide the best comprehensive dental care for our community.

Related Course

TMD & Orofacial Pain: Managing Complex Patients

DATE: January 29 2025 @ 8:00 am - February 2 2025 @ 1:00 pm

Location: The Pankey Institute


Dentist Tuition: $ 7200

Single Occupancy with Ensuite Private Bath (per night): $ 345

TMD patients present with a wide range of concerns and symptoms from tension headaches and muscle challenges to significant joint inflammation and breakdown. Accurate thorough diagnosis is the first step…

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About Author

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Jennifer Davis, DDS

Dr. Davis started her career in dentistry in 1988 as a dental hygienist. After receiving a certificate in dental hygiene from the University of Pittsburgh, she worked as a dental hygienist while pursuing a Bachelor of Chemistry degree at Lebanon Valley College, where she received numerous awards in organic chemistry and served as a research assistant under the guidance of Dr. Carl T. Wigal, PhD. Dr. Davis has also published in The Journal of Organic Chemistry. Subsequent to a 10-year career as a dental hygienist, Dr. Davis entered dental school at the University of Pennsylvania. Again, doing research was an important part of her educational process; she received a grant from the National Institutes of Health for work in the area of bone formation. Upon graduation from the University of Pennsylvania, Dr. Davis joined the practice of Dr. Frederick S. Johnson. Together, they practice a philosophy of comprehensive and esthetic dentistry in Cleona, PA. Dr. Davis is a member of the American Dental Association, Pennsylvania Dental Association, American Academy of Cosmetic Dentistry, and American Academy of Dental Sleep Medicine. She is an alumna and Visiting Faculty Member of The Pankey Institute.

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